Chronopost deliveries & shipping services
Chronopost is a reputable French-based logistics company, part of the DPD Group. Chronopost operates internationally, but it is most known in France and Portugal. Find out more about Chronopost delivery times and days, drop off points, tracking number and express services. At Eurosender our network is comprised of vetted logistics providers, including Chronopost. When booking your shipment through our platform, our system instantly selects the shipping service with the lowest cost that fulfils your needs, which could be Chronopost.
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HOW YOU CAN SHIP
Our shipping services
Chronopost standard and express parcel services
Chronopost offers a basic standard parcel service within Europe to provide cheap shipping alternatives to their clients. Chronopost standard parcels can weight up to 30 kg. If you want to ship heavier parcels you will have to contact the company or book the delivery with us.
- For the Chrono Standard services, packages should weight equal to or less than 20 kg. At the same time, the sum of the length + 2 heights + 2 widths must not exceed 300 cm, and the length must not exceed 150 cm.
- As for the Chrono Relais services, the sum of the length + 2x height + 2x width must not exceed 250 cm, and the length must not exceed 100 cm. Parcels that exceed these specifications will have, as a result, an “Outsized” additional cost added. Keep in mind that non-standard packages are not eligible for the Chrono Relais Service.
Chronopost express international solutions
Chronopost offers the express international shipping service from France to the rest of the world. This Chronopost express service can be used to deliver urgent parcels in Europe in 1-2 days and 3-7 days in the rest of the world. These Chronopost international services only allow you to ship parcels under 30kg. If you need to ship large or bulkier items you can use our booking tool to get instant quotes for shipping worldwide.
Chronopost pick-up/drop-off points: what are they and how do they work?
Chronopost local depots and pick-up points are shops or businesses where customers can ship or retrieve their parcels. Whenever shipping with Chronopost you can choose to send the package to a pick-up point. Furthermore, Chronopost pick-up points allow customers to receive packages and not give a personal address. However, if you decide to ship or send a package from a Chronopost pick-up or drop-off location, you will have to do so during their working hours. On the good side, some of these locations may even work during weekends giving more freedom to senders and receivers who cannot collect or drop off parcels during normal working days.
Currently, there are about 18,500 Chronopost local depots and pick-up points available through metropolitan France. Furthermore, there are 70 Chronopost local depots across Europe and 6 Chronopost storage facilities in French overseas territories. You can locate the closest pick-up point on the company’s webpage.
NEED MORE INFORMATION?
Frequently asked questions about Chronopost shipping services
Who delivers Chronopost in the UK?
Chronopost offers deliveries to the UK on their own website, but they do not deliver parcels themselves. Since Chronopost is a part of the DPD Group, your Chronopost UK delivery will be carried out by DPD.
How does the Chronopost tracking number work and where can I get it?
In case our platform selects Chronopost international service to carry out your shipping service, you will be provided with a Chronopost tracking number. We will send it to you in the transactional e-mails. The Chronopost tracking number will become functional once the shipment is first scanned in one of Chronopost’s local depots.
How can I check the status of my parcel with Chronopost?
To follow the transit of your shipment, you can use the Chronopost tracking number on our website or the Chronopost website. If the status of your parcel with Chronopost is not updated for more than 48 hours, contact us as soon as possible and our customer support team will assist you.
What are Chronopost delivery days and times?
If you book your delivery with us, the courier driver will deliver your parcel between 9 am and 6 pm. If you choose to have your parcel delivered to a pick-up shop, the Chronopost delivery times may be longer since you will be able to pick up your package during the opening hours of that particular Chronopost local depot and post office.
Does Chronopost offer Saturday deliveries?
Yes, Chronopost offers Saturday deliveries. You can contact us directly if you are interested in organising a weekend delivery. However, please bear in mind that this service may be subjected to an additional fee. If you need your parcel to be shipped urgently, check our express services.
Does Chronopost offer cargo or freight transport services?
Currently, Chronopost does not offer cargo or freight transport services, as the maximum parcel weight allowed is 30kg for all routes. However, if you need to arrange a freight transport service, you can get an immediate quote on our booking tool.
Are there any Chronopost storage facilities?
Currently Chronopost does not offer storage facilities. If you need storage for your items, we can organise it for you; all you need to do is contact us and send your requirements. The storage service will be arranged in one of the warehouses provided by our vetted logistics partners.
Moreover, booking the services on our platform excludes the necessity of going to Chronopost local depot to drop off or pick up a parcel as we offer door-to-door shipping services for the convenience of our users.
Is there any Chronopost shipping insurance?
When shipping with Chronopost, there is no insurance included in the price. However, you can book different insurance options at an additional price when booking your Chronopost delivery. When booking the service through Eurosender platform, every standard shipment is automatically insured, but you can purchase extra insurance packages for additional protection of your goods.
How do I contact Chronopost if I book the service with Eurosender?
If you book shipping services via Eurosender, our experienced team of logistics experts will assist you from the first stages of placing an order to the moment of delivery. In a nutshell, Eurosender will be your single point of communication. In case there are any issues or uncertainties, we will contact the courier company on your behalf and figure everything out. We will also represent you in case you wish to start a claim procedure against the courier company. All you need to do is send us a message if you have any questions or issues while using Chronopost shipping services.
Can I send a package to the UK with Chronopost after Brexit?
Although Brexit has had a huge impact on logistics and shipping, it is still possible to ship with Chronopost to the UK after Brexit. As part of the DPD group, Chronopost has prepared itself to handle packages to and from the UK. Customers who want to ship packages to the UK with Chronopost after Brexit will have to provide customs documents and may have to pay extra VAT or customs charges. If you need more information about this topic you can check our handy Brexit shipping guide.