Information on Coronavirus – Updates and advice for customers
Despite the Coronavirus outbreak, both Eurosender and our logistics partners maintain the operations. The logistics companies in our network can provide transportation services in all regions, including pick-ups and deliveries in areas affected by the spread of the virus.
The safety of everyone comes first
There are a few precautionary measures that courier drivers are instructed to take in order to keep themselves and the clients safe. We kindly ask our customers to please be mindful and respect these measures when interacting with them.
Deliveries outside of the building
Courier drivers will pick-up shipments from the outside of the building and not from closed spaces. Customers are kindly required to bring the shipment outside of their building.
Keep a safe distance from other people
Courier drivers and customers should keep a physical distance of 2 meters, avoid shaking hands and avoid any physical contact.
Eurosender, as a business, is fully equipped to operate on a work-from-home stance, and we can ensure full service and assistance to all our customers. Therefore, we would like to reassure our customers that you can confidently book transportation services as the goods can be delivered without significant disruptions.
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Latest Updates on International Shipping Services
We are in a close cooperation with our logistics partners to communicate about any event that might hinder the deliveries to certain countries and areas.
Some of our logistics partners may experience delays in delivering the shipments. Check here the latest information about the shipping services of certain logistics providers.
We are heavily invested in providing a seamless customer care experience. If you have any concerns, you can always consult with our customer care team via live chat, phone, or email.
DHL Priority Priority Express service
Delivery delays of 1-8 days.
Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place in the following countries: Angola, Botswana, Lesotho, Malawi, Mozambique, Namibia, South Africa, Swaziland, Zambia, Zimbabwe.
GLS Standard service
DPD service
The following zipcodes are closed: 6456, 6458, 6751, 6762, 6763, 6764, 6762, 6763, 6764, 6767, 6781, 6791, 6793, 6794 and 6888.
All non-essential stores are closed.
DPD service
GLS Standard service
DPD service
Only one attempt of delivery, if the consignee is not present the parcel will be redirected to a parcel shop. Delays may occur.
Catering services, bars and restaurants closed.
DHL Priority Priority Express service
DPD service
DHL Priority Priority Express service
DHL Priority Priority Express service
GLS Standard service
China
- Beijing, Tianjin, Fujian, and East China area (Area codes: PEK, TSN, XMN, FOC, SHA, HGH, SZV, PVG)
- North, North East and North West China areas, Shandong, Haikou, Nanning, Zhanjiang, and Wuhan (Area codes: BJS, XIY, DLC, TAO, HAK, WUH)
DHL Priority Priority Express service
- The shipper in China must submit export clearance documents via www.5idhl.com
- DHL will review and approve submitted documents
- DHL will notify Shipper via email with approval or request for additional information
- Pre-check may take up to 3 days
Pre-check is for shipments that include, but are not limited to:
- COVID-19 Test Kits
- Ventilators
- Infrared Thermometers
- Medical/Surgical Face Masks, Hats, Gloves
- Medical Protective Cloth, Goggles, Shoe Covers
- Patient Monitoring Devices
- Disinfectants, Disinfectant Towels, etc.
Due to the dynamic nature of the COVID-19 pandemic situation, additional localized service adjustments may be in place.
DPD service
GLS service
GLS service
DHL Priority Priority Express service
DHL Priority Priority Express service
GLS Standard service
DPD service
- 2B deliveries: Company stamp is required. For collection at PUDO, the consignee has to show the QR code received and/or the ID card. Consignees should provide mobile phone number and/or address email for easier contact.
- 2C deliveries: The driver will contact the consignee before the delivery and will ask him/her to prepare the pin delivery code received or the Identity document (ID card, driving license, passport…). If no pin code is received, the consignee will be requested to show an ID document and the driver will write on the POD the name and surname + date of birth. If there is an issue with the pin code or the ID document, the parcel will not be delivered and status will change to “Refusal, no reason”.
In the event of a damaged parcel and/or missed content, the consignees will not be able to put remarks on the POD. The consignee will be requested to contact the sender directly. Also the following requested proof needs to be provided or, otherwise, the parcel will be considered as delivered in good shape: Photos of the goods; photos of the damage; photos of the packaging; photos of the parcel label; a copy of the invoice.
DPD service
GLS service
GLS Standard service
DPD service
GLS Standard service
Pick-ups not available in depots, selfservice terminals have been installed instead.
GLS Parcelshops remain open.
DHL Priority Priority Express service
DPD service
DPD service
GLS Standard service
GLS service
DPD service
Pickup parcelshops are allowed to open, in those that close the parcels are returned to the sender. Due to the close of some of these parcelshops, there are 3 delivery attempts at private addresses; after a 3rd unsuccessful attempt the parcel is sent back to the sender.
For business adresses that remain open, there will be only 1 delivery attempt.
Check in advance whether the recipient of your shipment is open (business address) before submitting the shipment to DPD.
GLS service
DHL Priority Priority Express service
DHL Priority Priority Express service
DPD service
Lockdown until 15/02/2021. All non-essential shops and services are closed.
Check in advance whether the recipient of your shipment is open (business address) before submitting the shipment to DPD.
GLS Standard service
DPD service
DPD service
GLS Standard service
DPD service
GLS Standard service
DHL Priority Priority Express service
DPD service
GLS Standard service
DPD service
DHL Priority Priority Express service
Please keep in mind:
- Suspension of second delivery attempt for 2B shipments
- Max. weight per parcel: 30.0 kg
Please also be aware of the following general information:
- DHL: To ensure successful business deliveries, always check that your commercial customers are open for business and able to receive DHL Express parcels. Parcels returning to the shipper are charged extra which means extra costs to the final customer.
- DHL: To ensure successful residential deliveries, please ask your private receivers to register at www.ondemand.dhl.com, where they can choose preferred delivery options, including non-contact delivery.
- GLS: The maximum weight limitation will temporarily be reduced to 31.5 kg.
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Frequently asked questions
Do logistics providers operate in all regions, including those affected by the spread of Coronavirus (COVID-19)?
At Eurosender, we work with many different international logistics providers. As of today, there are only a few operators that have temporarily suspended their services in the most affected areas by the COVID-19 outbreak.
Is it safe to receive shipments during this period?
Sending and receiving parcels is still safe, however, we recommend our customers take a few simple precautionary measures such as:
- Keep a physical distance when in contact with the courier driver;
- Hand over or take over the shipment from the ground, outside of the building, and not directly from the courier driver’s hands;
- If possible, sanitize the surface by spraying disinfectant solution over the parcel before touching and opening it;
- Wash your hands thoroughly after unpacking your goods.
For more information, please visit the World Health Organisation Website.
We are actively monitoring the situation and we will keep updating this page with the latest developments in the logistics industry.